FA 999 Privacy Policy — Your Data is Completely Safe With Us

01Introduction

FA 999 is a trusted online gaming platform in Bangladesh. We believe that protecting our players' privacy is not just a legal obligation — it's an ethical commitment. The information you share while using FA 999 is invaluable to us, and we handle it with the utmost care.

This Privacy Policy applies to all FA 999 services — including the website, mobile app, and customer support. By accessing FA 999 or creating an account, you are considered to have accepted this Privacy Policy.

02What Information We Collect

FA 999 collects certain necessary information to provide you with our services and to ensure platform security. We only collect data that is genuinely required to deliver those services.

FA 999 does not collect any personal data beyond what is listed above. We do not monitor your social media activity or track your private communications.

03How Your Data Is Used

FA 999 uses your data only for specific, legitimate purposes. We never use your information unnecessarily.

• To create, manage, and complete the verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer support and resolve your issues.
• To prevent fraud, money laundering, and other illegal activities.
• To promote responsible gaming and support players who may be experiencing problem gambling.
• To improve platform performance and develop new features.
• To comply with legal and regulatory obligations.
• To keep you informed about relevant bonuses and promotions, with your consent.

04Data Sharing & Disclosure

FA 999 never sells your personal data to advertisers or any commercial third party. However, limited data may be shared in certain specific circumstances.

• Payment providers: Necessary financial information is shared with payment services such as bKash and Nagad to process transactions.
• Law enforcement agencies: Specific information may be disclosed in response to a court order or valid legal request under Bangladeshi law.
• Technology Partners: Technology service providers who support platform operations are given limited, controlled access to data and are bound by strict confidentiality agreements.
• Fraud Prevention: Limited technical data may be shared with security partners to maintain platform safety.

Except for the cases above, FA 999 never shares your data with any third party. Every third-party partner is bound by FA 999's strict privacy policy.

05Cookie Policy

FA 999 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage all cookies except essential ones. You can delete or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some FA 999 features.

06Data Security Measures

FA 999 has implemented the highest industry-standard technical and administrative measures to protect your data. Our security infrastructure is regularly updated and audited.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA) is available.
• Regular security audits and penetration testing are conducted.
• FA 999 staff are granted access only to the data they need to perform their role.
• Suspicious login attempts are automatically detected and blocked.
• Regular data backups are stored securely.

07Your Privacy Rights

Every FA 999 player has full rights over their own data. We respect those rights and make them easy to exercise.

• Access: You may request a copy of the data FA 999 holds about you at any time.
• Correction: You can request a correction for any inaccurate or incomplete information.
• Deletion: In certain circumstances, you may request that your data be deleted.
• Portability: You can request an export of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@fa999-jit.com. FA 999 typically responds to requests within 30 business days.

08Data Retention Period

FA 999 retains your data only for as long as necessary. Certain information may be kept for a defined period after account closure to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: up to 5 years after account closure (as required by law).
• KYC verification documents: up to 3 years after account closure.
• Customer support chat: 1 year.
• Technical log files: 90 days.

Once the retention period expires, FA 999 automatically deletes your data securely. You may also request early deletion, though legal obligations may prevent this in some cases.

09Children's Privacy

FA 999 is strictly for users aged 18 and above. We never collect or process data from anyone under the age of 18, under any circumstances.

• Age verification is carried out at the point of registration.
• If we become aware that personal data has been collected from a minor, we will immediately suspend the account and delete the information.
• If a parent or guardian suspects their child is using FA 999, please contact our support team immediately.

10Contact Us

For any questions, comments, or requests regarding this privacy policy, please contact FA 999's privacy team. We're always here to help.

• Email: support@fa999-jit.com
• Support Hours: 7 days a week, 24 hours a day
• Live Chat: Available directly on the FA 999 website
• Response Time: typically within 30 business days